shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

*there may be added delays due to the COVID-19 pandemic 

Domestic Shipping Rates and Estimates

We offer free express shipping Australia wide.

Shipping option Estimated delivery time Price
DHL, UPS, GLS, DPD or other express couriers 2 to 7 business days $0

International Shipping

We offer free express international shipping to the following countries: Portugal, France, Germany, Italy, Austria, Czech Republic, Denmark, Luxembourg, Netherlands, Belgium, United Kingdom, Hungary, Poland, Slovakia, Slovenia, Finland, Greece, Ireland, Sweden, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Romania, United States, Russia, Canada, Japan, South Korea and Israel.

Shipping option Estimated delivery time Price
DHL, UPS, GLS, DPD or other express couriers 2 to 7 business days $0

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Techlabs Therapeutic is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status via our website integrated parcel tracking system. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 18 days of receiving your shipping confirmation email, please contact us at support@techlabstherapeutic.com with your name and order number, and we will look into it for you.

https://techlabstherapeutic.com/apps/parcelpanel

Refunds, returns, and exchanges

Find our full refund policy here https://techlabstherapeutic.com/privacy-policy/refund-policy/.

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@techlabstherapeutic.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at support@techlabstherapeutic.com.